Hung T Ths

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Verified Reviewer

Forgot Password is NOT working

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Hi, I cannot log into my account. I tried the 'forgot password' feature and NEVER got the single one-time code to enter. I tried calling, but failed because it never reaches a person. I tried to send an email to service@***.com, but it says it is only for authorized companies or people. How can I reset my password and log in if none of the feature works? Can someone please help me?? Please contact me at the email given to enter this post. I can provide the user ID and company ID for my login information. Thank you
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Preferred solution: Get my password reset.

User's recommendation: Please e-mail or text back why they aren't getting the one-time password. Also have someone able to pick up the phone.

1 comment
Guest

Try a real bank or hide your money in the basement. Anything but these hokey third party online services I read about.

Anonymous

Can't login

The site is horrible. I cannot log in. Followed instructions to get a code in order to reset. The last 2 days no code came in. I tried multiple times. Finally found a phone number and got an automatic message that they could not help to go to HR. Did that and was told to wait for an email. Still have not received it. I do not understand why my company chose you.
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User's recommendation: do not use this site

Caitlan Dxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mesquite, Texas

Can't log in to my account

Need to get into my account to keep updated about my check
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Bethaney Wnp
map-marker Katy, Texas

Had direct deposit sent not received

My direct deposits says its complete on Paylocity but no deposits is in bank account
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Steven Givot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

I cannot access past paystubs

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My last job used paylocity for payroll. The company was acquired nearly two years ago.

There is no one left at the company to assist me.

I need access to past paystubs.

I have tried logging in to their website, and it won't let me on. I have tried having it send me a one-time password, but the known phone number and email address are at my past job. No I cannot gain access that way.

I have called for employee support, and I cannot get past a recording.

The recording says that they will not let me access my pay data -- the former administrator must do that. Well, God only knows where he is!

I have tried calling their receptionist, and I get voice mail.

I have tried calling sales, and I get voice mail.

I need this data, and this company is apparently organized in a manner which makes it extremely difficult for me to access my own data.

I would advise any payroll administration who doesn't want to screw over his or her firm's employees to avoid Paylocity just as they would avoid anything that does a disservice to their employees.

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Cons:
  • No support for employees regarding past pay stubs
  • No one is available or willing to talk

User's recommendation: Avoid Paylocity -- there is no one there to help your employees.

Katye Ire
map-marker Atlanta, Georgia

Login problems

I can not login on the Paylocity app on my phone???
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Pollie Nhe
map-marker Cary, North Carolina

I need help with my account

Want to speak to rep before 10/ET if possible, thanks
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Rodney G Igi

Can't log in to my account forgot username and password

Cant access my account or reset it
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Preferred solution: Account recovery

Diana C Gus

Need the direct deposit to go to my new bank.

The direct deposit hasnt been deposit yet into new bank even though they can see the company's name and all the correct information the deposit hasnt been made yet.
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Cons:
  • No one is available or willing to talk

Preferred solution: Let the company propose a solution

Elantra Y

Pay check

On the Paylocity website it says my paycheck has been deposited in my account but on my bank statements its not there.
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Loss:
$350

Preferred solution: Depositing my check into my card

Stephanie D Bub
map-marker Philadelphia, Pennsylvania

I need my paystub

I need to speak with somebody on the phone this is a emergency
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Maxene Bld
map-marker Orlando, Florida

Can't login to account

Ive tried everything to change password and use temporary ones and they dont work.
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Anonymous
map-marker Delray Beach, Florida

Cannot login

I was working from home & Paylocity did not recognize my computers address. I asked for a security code to be sent to me & the system would send it to my phone as a voice contact with no code. I was expecting it through a text as other companies use. I was not able to login into Paylocity from my computer at home & so then I had to go into my office, 30 minutes away, to retrieve information on a Saturday.
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Jasey Gzd
map-marker Beverly Hills, California

Forgot password

I filled out the forgot password form. I gave my phone number and email But I did not get any message.
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Elizabeth I Chf

Direct deposit

I'm having issue with my bank and I wanted to know if I can stop my direct deposit for tomorrow.. Even if it means I have to wait longer for my check I cannot have my money being directly deposited to my checking account
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Pros:
  • Na-

Preferred solution: Check other the. Deposit

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